FREQUENTLY ASKED QUESTIONS

Orders

Order delivery takes 3-5 days, depending on the size and availability of the product. Orders are processed before 5 PM on a working day and are generally scheduled for delivery the following working day.

Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.

Currently we are unable to ship to any PO Box, military, protected area/location. Please note that we are unable to publish all the restrictive measures imposed by the country of delivery as this is dependent on the cities customs and restrictions.

Before making any purchase, we encourage you to check with your local customs on their regulations. You might want to ask about the restriction on:

Any limit on the quantity to import the items.
Any limit on the value to import the items.
Restrictions to the material that you are interested to purchase.

Shipping

Yes, shipping price is calculated on checkout page once the address is filled-out or selected for logged in users (if address is saved in address book)

All orders will have a delivery charge of PKR 199.  For other cities orders, shipping Charges depend on the delivery location and package weight. For cities shipping rates, please see Shipping Policy.

Payment

Following are the payment options available for your convenience:

  • Cash On Delivery (COD)
  • Cards (Visa Debit/Credit, Master Debit/Credit, or JazzCash, Easypaisa)

Yes. Our Cash On Delivery (COD) service enables you to do that.